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Save upto 25% On Dimaond and Gemstone Jewellery.

lifetime exchange & buy back

We’re proud to offer Lifetime exchange on all purchases made from Dianoor within India. At any time if you want to exchange your jewellery item for any reason, we’ll happily provide you with an exchange or return. Please note that to be eligible for return, items must be in their original purchase condition with its all certificate & documents.
Value chart diamond jewellery gold jewellery gemstone jewellery solitaire jewellery gold coins shipping
lifetime exchange policy 80% of current value jewellery weight at prevailing gold rate 80% of current value 80% of current value jewellery weight at prevailing gold rate rs. 500
buyback policy 80% of current value jewellery weight at prevailing gold rate 80% of current value 80% of current value jewellery weight at prevailing gold rate rs. 500

How To Prepare A Return Or Exchange

To return jewellery item to Dianoor, follow the below process: 1. For all returns call 080-100-80108 and you will be given a Return Authorization Code. We will courier you a packing material with the return authorization code, your name and address on the outside area pre-printed. 2. Package your return. We recommend you use the original shipping box including all original certificate and documents. Note that once the package is sealed, it cannot be opened unless destroy. 3. Once you let us know the item you would like to return is ready. Just call our customer care team and we will send a courier to pick it up from you. Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.

After Your Return Is Received By Dianoor

Once your return is received by our company, you will received a confirmation email. Our Quality assurance team will review the returned item. Any item that shows the sign of altered, resized (by any other jeweller or company) or damaged cannot be accepted for lifetime exchange or buyback policy. In this case we reserve the right to change the exchange value or buyback amount of the product. In case the customer cannot produce the original certificate, the company will send the item to the Lab for recertification. The shipping and certification cost shall be borne by the customer. Please allow up to 2 weeks from the date that Dianoor has received your return for your account to be credited.
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