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30 day returns policy

Our 30-days money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund within thirty days from when it was shipped. Please note that to be eligible for return, items must be in their original purchase condition with its all certificate & documents and shipped within 30 days.
Value chart diamond jewellery gold jewellery gemstone jewellery solitaire jewellery gold coins shipping
30 days return policy 100% of current value 100% of current value 100% of current value 100% of current value not applicable complimentary

How To Prepare A Return Or Exchange

To return jewellery item to Dianoor, follow the below process: 1. For all returns call 080-100-80808 and you will be given a Return Authorization Code. We will courier you a packing material with the return authorization code, your name and address on the outside area pre-printed. 2. Package your return. We recommend you use the original shipping box including all original certificate and documents. Note that once the package is sealed, it cannot be opened unless destroy. 3. Once you let us know the item you would like to return is ready. Just call our customer care team and we will send a courier to pick it up from you. Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.

After Your Return Is Received By Dianoor

Once your return is received by our company, you will received a confirmation email. Our Quality assurance team will review the returned item. Any item that shows the sign of wear or have been altered, resized (by any other jeweller or company) or damaged cannot be accepted for 30-days money back policy. In case the customer cannot produce the original certificate, the company will send the item to the Lab for recertification. The shipping and certification cost shall be borne by the customer. Please allow up to 2 weeks from the date that Dianoor has received your return for your account to be credited.

Terms & Conditions

1. Customized (including personalized/engraved products) Jewellery is not eligible for 30-days money back or exchanged policy. It's only eligible for lifetime exchange policy. 2. In case of any return the money back or exchanged value will be the 100% of actual amount paid by the customer to the company at the time of placing an order. 3. In any case of return the refund amount will be credit to customer’s bank account. 4. For all return or exchanged transaction, Value added tax at the applicable rate shall be collected from the customer. 5. The prevailing market value will be determined by the company.

* not applicable on gold coins

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